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Frequently Asked Questions (FAQ)

Need Answers? We've Got Them!

On this page you'll find answers to the questions we are most frequently asked. Still have questions or don't see the information you are looking for?  > Contact Us 

Hours of Operation

You can reach us 7 days a week. Yes...that is correct...7 days a week! Normal hours of operation are 7am to 5pm Mountain Standard Time (MST), but if you need something outside of normal business hours, call us at (917) 689-5080 or email and we will get back to you as quickly as possible.


Placing an Order

There are two ways to place an order with us:

     1) Call (917) 689-5080 and place your order with one of our sales reps.

     2) Email and attach your purchase order.

Freight and Shipping Costs

Prices for our products do not include freight costs. We add shipping charges to your order at the time of invoice.  Shipping rates quoted are based on Commercial Deliveries with Loading Dock Access Only. Airports and residences may require additional handling charges. We urge you to call for a shipping rate on any items that have to ship via

Less Than Truckload (LTL). 


We always ship via the most economical method available to us, unless you specify otherwise. Standard shipping is through UPS. Products are typically shipped within 24-48 hours but shipping does vary depending on products ordered, product weights and dimensions. Note: Items over 150 lbs. or too big dimensionally cannot be shipped via UPS and will be shipped via common carrier, to a Commercial Location Only - LTL Shipments Cannot Ship to Residences or Any Location without Loading Dock Access. Shipments by truck will be “curbside only” and additional freight for inside delivery or lift-gate will be required.


If you would like to know the freight cost prior to placing your order, please call us at (917) 689-5080 or email If you'd like, we can also use your UPS Account # for small orders and/or your preferred carrier for larger LTL orders for your convenience! 


Returns, Refunds and Cancellations

No returns of any merchandise will be accepted without a Return Authorization Number (RA#). Please contact us to receive an RA#. All returns must be made within 7 days of receipt of merchandise for a full merchandise credit less a 25% restocking fee. Returns should be sent to the address of the shipper on your original packing list. With any products found to be defective, the manufacturer’s warranty will apply (excludes shipping charges). Items returned must be in new and re-sellable condition, in original packaging. No returns or cancellations accepted on any Custom Products or Custom Imprinted Products and any other products noted as such. Buyer is responsible for all freight costs on returns.


Note: When returning products, be sure to send them pre-paid, insured and save your shipper's tracking number. Without a tracking number, it may be difficult to prove that your return arrived at our factories.​


Secure Ordering and Payment Options

We accept payment by Visa, Mastercard and American Express.  We also welcome purchase orders from schools, governmental facilities, and other public facilities and large companies. Please email credit references and a hard copy of your Purchase Order to


No tax is charged on any orders shipped outside of our home state of Wyoming. Occasionally, we may have to charge sales tax under special circumstances. Standard Sales Taxes charged on Wyoming shipments. If you are tax exempt, please email your exempt certificate to


Risk of Loss

Risk of loss and title on products purchased from pass on to you upon delivery to the shipping carrier (F.O.B. shipping point).​


Shipment Damages

Before signing for any delivery, be sure to inspect the packages for any damage that may have occurred during transport. If you receive a damaged product in shipment please call us at (917) 689-5080 within 48 hours. When signing for your shipment, if you notice damage, make sure to notate the damage with your signature and take a picture of the damage. Otherwise, legally, by applying your signature without “damage” or “uninspected”, you are signing a document stating that you have inspected the item in good condition and any later claim with the freight company must be filed by you as we have no recourse.


Order Tracking and Invoicing

Please call us at (917) 689-5080 or email us at to find out the status of your order. Upon shipping we will email you the carrier and shipment tracking information. We will email your Invoice after shipping the order. If you need a hard copy of the Invoice mailed or faxed, you will need to call us with your request. We can also provide you with our W-9 form upon your request.


Product Descriptions and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by itself is not as described, your sole remedy is to return it in unused condition. 



All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of United Safety Systems or its content suppliers and protected by United States and International copyright laws. The compilation of all content on this site and all software used on this site are the exclusive property of United Safety Systems and also protected by U.S. and International laws.


Electronic Communications

By visiting or sending us e-mails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.


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